Privacy policy
OUR PRIVACY POLICY
INTRODUCTION
This website https://islandtouristproducts.co.uk is operated by Island Tourist Products Limited (ITP). Our UK address is 28 Hendy Road East Cowes Isle of Wight PO32 6QQ. You can contact us by post at this address, by email at sales@islandtouristproducts.co.uk or by telephone on +44 (0) 7403461355.
ITP SECURITY
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.
As we continue to develop the ITP website and take advantage of advances in technology to improve the services we offer, along with updated legislation this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you are aware of our current privacy policy.
THE INFORMATION WE COLLECT
As we no longer take orders on our website you may now browse the ITP website without providing any personally identifiable information with the exception of your internet protocol address and/or service provider. Before we closed our wholesale business in September 2017 we may have collected the following information from you:
• Your name
• Your contact information including email address, phone and fax number, billing and delivery addresses
• Your product interests, purchase history, postcode, browser information, user name and password and marketing preferences
• Other information relevant to customer offers
As ITP Agencies we now act as agents to suppliers who may share personal data they have collected from you with us as their agents. We treat that information from those relevant third parties in the same way as information collected by us and have given undertakings to the suppliers concerned that we shall not use that data for any other purpose
From your purchases and other interactions with us and relevant third parties we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, customer service, and special promotions. If we combine or connect this anonymous information with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
HOW WE USE THE INFORMATION WE COLLECT
We collect this information to understand your needs and provide you with a better service. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we or a relevant third party are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message or to display your pictures. You have the right to withdraw consent to marketing at any time as referred to further below.
Purpose/Activity
To register you as a new customer of ourselves or a relevant third party and process any enquiries you may have.
To process and deliver your order including managing payments, fees and charges and collecting and recovering money owed to us and to expedite delivery of orders placed with us or relevant third parties.
To manage our relationship and that of relevant third parties with you which will include notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
To deliver relevant website content and advertisements to you, make suggestions and recommendations to you about goods or services that may be of interest to you and measure or understand the effectiveness of the advertising we serve to you
Type of data
Name, date of birth, contact information
Name, contact information, delivery and billing address
Name, contact information, purchase history and product preferences
Name, date of birth, contact details, user name and password, Internet Service Provider (ISP), Internet Protocol (IP) addresses, operating system or platform
Name, date of birth, contact details, user name and password, Internet Service Provider (ISP), Internet Protocol (IP) addresses, marketing preferences, browser information, purchase history, demographic information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Performance of a contract with you and necessary for our legitimate interests of ourselves and relevant third parties (e.g. to recover debts due)
Performance of a contract with you, necessary to comply with a legal obligation and necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and necessary to comply with a legal obligation
Necessary for our legitimate interests (to study how customers use our products/services and those of relevant third parties, to develop them, to grow our business and to inform our marketing strategy.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, contact us using the details provided in the introduction above. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
OTHERS WITH WHOM WE SHARE YOUR INFORMATION
Service providers:
We may disclose information to outside companies that help us bring you the products and services we and relevant third parties offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them..
Compliance with the law:
We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public. Examples of such disclosures include HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
ITP may transfer personal information to non-affiliated third parties, such as a shipping company to fulfil orders, a supplier of yours for whom we act as agents and an email service provider to send out emails on our behalf (our “Customer Care Partners”), all of which are subject to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
Additional recipients could include professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU who provide consultancy, banking, legal, insurance and accounting services.
International transfer of personal data
The collection, use, and disclosure of information contemplated in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. This may happen if one of our service providers is located in a country outside your home country. In these cases, we will take steps to ensure that your privacy rights continue to be protected.
Please contact us using the Contact details provided at the end of this document if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT
You have several choices regarding our handling of your non-public personally identifiable information.
Direct mail or telephone marketing
If you buy from us or for companies for whom we act as agents and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to us at the address shown above or call by telephone on +44 (0) 7403461355 or email at sales@islandtouristproducts.co.uk. If you choose to write to us, please include your name and address and state one of the following:
• "NO MAIL OFFERS" (if you don't want to receive offers by mail);
• "NO PHONE OFFERS" (if you don't want to receive offers by phone);
• "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
You may unsubscribe from our emails at any time by using the unsubscribe link provided on them all.
Cookies and how we use them
A cookie is a small file which asks permission to be placed on your computer's hard drive. We use cookies to identify the pages you click on during your visit to our site. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.
How do I unsubscribe from emails?
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from ITP or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
How long is personal information secured?
ITP will retain your personal information for only as long as necessary for the purposes described in this Policy or such longer period as may be required by law. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and ITP’s privacy practices?
ITP will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. In order that we can achieve this, please keep us informed if your personal data changes during your relationship with us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may:
• Request access to your personal data
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data .
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Finally if you have consented to the collection, use and/or disclosure of personal information as identified above, please note that you can also withdraw your consent at any time by communicating with our privacy officer.
CONTACT DETAILS
If you wish to exercise any of the rights set out above or have any other questions, please contact:
E-mail: sales@islandtouristproducts.co.uk
Phone: Customer Service: +44 (0) 7403 461355 By post: Privacy Officer, Island Tourist Products Limited 28 Hendy Road East Cowes Isle of Wight PO32 6QQ
